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Frequently Asked Questions

HOW DO I KNOW THAT I'LL LIKE MY PAINTING ONCE IT ARRIVES WITHOUT SEEING IT IN PERSON PRIOR TO PURCHASING?

Since I create my paintings on the iPad and print them on metal, for the most part, what you see is what you get. In fact, the rich colors and glossy appearance of the metal print very accurately reflect what I'm looking at on my iPad screen while I work.

If for some reason you are unhappy with the artwork once you receive it, then you may return it to the address provided and I will refund your money (minus shipping) as long as the art is returned in good condition. Insurance is the responsibility of the customer for return postage.

CAN I RETURN MY PURCHASE IF I'M NOT HAPPY?

Yes, you may return your purchase if you are unhappy with it. If the item is returned in good condition, you will receive a refund of the purchase price. Shipping costs are not refunded and insurance on return postage is your responsibility. You can review our full return policy here. Please contact us before returning your item, thank you!

HOW DO I KNOW WHAT I'M GETTING IS A QUALITY PRODUCT?

Images are not actually printed onto the metal. Special dyes are printed onto a transfer paper and then infused into a polymer coating using pressure and heat.

Because my paintings are infused into and not onto a special coating, the prints have an archival value and durability without the need for a protective glass. In fact, metal prints are not only scratch-resistant, they are also waterproof. This makes them ideal for hanging in bathrooms, kitchens and other areas where paper prints would be susceptible to water damage. Displaying without glass has several advantages: viewing images is more intimate, there is no possibility of breaking the glass during shipment or while on display, and glare is reduced.

IS IT SAFE TO ORDER FROM YOUR WEBSITE ONLINE?

Derek Alvarez Art and ShopBaseballArt.com are committed to protecting your privacy. Customer information is solely used for the purpose of fulfilling orders and never shared with anyone outside of our company. Your billing information is not actually received by anyone at Derek Alvarez Art, as we use a third party credit card processor in order to protect your identity.

To protect your personal information, we take all necessary precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

HAVE MORE QUESTIONS?

Please send me an email at derek@derekalvarezart.com! I love hearing from you and I want to provide as much help as I can to you and all my collectors. Thank you!